A Woolworths customer talks about his surprise after making an unexpected discovery in the meat aisle of his local store.
Matt, a Sydney shopkeeper, said he was shocked to find that the steak he had bought was actually “frozen solid”.
Check out the Woolworths shopkeeper’s meat video above
The customer posted a video of the meat on Facebook, which was later removed, showing how hard it was in the vacuum-sealed bag.
A Woolworths spokesman confirmed to 7NEWS.com.au that the incident took place at the store in question.
In the footage, you can hear Matt tapping the frozen meat loudly with his knee as if to say “frozen”.
“I was going to buy a steak from Woolworths tonight until I realized they were all frozen solid,” he wrote in a social media post.
“Ummmmm, is this new?”
A Woolworths spokesman confirmed that the supermarket would not freeze its steak purchases.
“It is not our practice to freeze our fresh meat in transport or in the store,” the spokesman said.
“It appears to be an isolated incident and we are pursuing details with the shop team.”