A Woolworths supermarket customer talks about his disbelief after a refresh incident at his local store.
Tania, an NSW shopkeeper who shared on Facebook, said she was “very disappointed” when she realized she was being charged $ 333 instead of $ 17 per item.
A Woolworths spokesperson confirmed to 7NEWS.com.au that the supermarket is investigating an obvious “scanning error”.
The checkout assistant said he realized the error when the customer went to pay for his groceries, and that three bags of groceries totaling nearly $ 500 had arrived.
“When I went to pay, the cashier told me it was $ 471,” he explained.
“My answer is that there is no way to spend that amount on groceries. She continues with $ 471. I replied again that something was wrong,” he added.
“I was ready to leave, not leaving my groceries. Then he went back through the groceries.
“I noticed a tele item scanned for $ 333 and it should have been only $ 17.”
But when the update assistant started fixing the item, Tania said she wanted to get the wrongly scanned item for free.
‘I was ignored’
“I was ignored. I told myself over and over again, ”she continued.
“I was completely ignored because she didn’t know what to do or what not to do. I went to the front desk to raise the issue, sorry, we have problems scanning some bar codes.
“I did not receive the item for free. I thought it was Woolworth’s policy. Obviously not. I’m glad I questioned the price and did not pay for it without realizing it at the time.”
Tania, who added, “Where customers died behind me,” said it was a “very stressful” experience.
After reading Tania’s post, another Wallis customer revealed that his wife had been charged $ 254.74 for three carbonaceous sticks.
“What happened to the wife yesterday, got the item for free, but is waiting for a refund,” the shopkeeper wrote, sharing a picture of the receipt.
Woolworths responded
A Woolworths representative who responded to Tania’s online post agreed that the item should have been received for free and arranged for a refund when he next went to the store in question.
“We understand that this item should have been provided to you for free,” the representative said.
“We talked to our store management team and they advised us that according to our scanning policy, you can get the item in question for free.
“The next time you shop with us, please see our store manager so he can order this for you.”
In a 7NEWS.com.au report, a Woolworths A spokesman has apologized for the incident.
“We are proud to offer our customers a better experience in our stores and we are disappointed that this is not the case in this case,” the shopkeeper said.
“Such technical errors are rare and we are exploring what could have caused this. We apologize for the inconvenience caused by this error.”
Woolworth follows the Scanning Code of Practice, which states that customers have the right to receive an item for free if the scanned price of an item exceeds the price of the display shelf.
The only exception to this index at Woolworths is that the products cost more than $ 50, as well as tobacco and alcohol products.
Woolworths supermarkets serve more than 20 million customers each week.
